App / Mobile
Your ff1 account connects bKash, Rocket and Bank Transfer to a single wallet — add funds, request a withdrawal or check your transaction history from the same account area. Access depends on your local law and eligible region.
Funding your account starts at the deposit counter inside the signed-in area. We support bKash, Rocket and Bank Transfer for eligible Bangladesh accounts — open the cashier, select the method that matches your wallet, and follow the fields shown on screen. The amount you enter moves to your ff1 balance once the transaction completes on the wallet side. We do not publish fixed processing windows because wallet-side confirmation times vary; the account history panel updates as soon as we receive the wallet confirmation.
Go to your ff1 account, find the deposit section in the cashier and select it to start.
Pick bKash, Rocket or Bank Transfer from the options shown. Only methods available for your account will appear.
Type the amount in the field provided, review it, then confirm. Follow any wallet verification step shown on your device.
Once the wallet confirms, your ff1 balance updates. The cashier history logs the transaction reference for your records.
Withdrawal requests are handled through the same cashier area you use for deposits. Select the withdrawal tab, choose the method — bKash, Rocket or Bank Transfer — and enter the amount you want to move out. The account will ask you to confirm the destination wallet number or bank account before the request is submitted. We process requests in the order they are received; the wallet or bank side then handles the final delivery, so arrival timing depends on those external systems rather than anything we control from our end.
In the cashier, switch to withdrawals. The screen shows the methods your account currently supports for outbound transfers.
Choose bKash, Rocket or Bank Transfer, enter the amount and confirm the destination number or account details shown.
If your account has a pending verification step, the cashier prompts you to finish it before the request can proceed.
A reference number appears after you confirm. Keep it — support uses this to trace the withdrawal if you need to follow up.
When your account reaches certain activity thresholds or when a withdrawal request triggers a review, the account area will display a verification prompt. We ask you to follow only the fields and instructions shown inside your signed-in account — we do not publish a fixed document list here because the fields displayed depend on your account status at that moment. If you see a verification notice, open the prompted section, read the instructions on screen and complete each step in the order shown. Do not submit documents or information to any channel other than the secure upload fields inside your account.
Open the verification section when notified. The fields shown there tell you exactly what your account currently needs — follow those, not a general list.
Submit any required information through the upload fields inside your signed-in account only. Do not send documents through chat or email.
After submitting, the account area updates the verification status. Refresh the page if the status does not change within a reasonable period.
If any verification field or instruction is unclear, reach account support directly. Do not guess at requirements or duplicate a submission.
These are the payment routes configured for eligible Bangladesh accounts on ff1. Each method appears in the cashier when it is available for your account — if a method is not shown, it may not be active for your account type or region. Use the exact wallet number or bank details registered to your account to avoid mismatched transaction records.
bKash is available for both deposits and withdrawals. Use the mobile wallet number registered to your ff1 account when initiating any bKash transaction from the cashier.
Rocket transfers are supported for eligible accounts. Select Rocket in the cashier, confirm your registered Rocket number and follow the confirmation steps shown.
Bank Transfer suits accounts that prefer direct bank-to-account movement. Enter your registered bank details carefully — mismatched account numbers delay processing on the bank side.
Every deposit and withdrawal on ff1 generates a transaction record inside the account history panel. Matching that record to your bKash, Rocket or Bank Transfer receipt is the fastest way to confirm a transfer completed correctly and to provide evidence if support needs to investigate. Keep the wallet-side reference alongside the account-side reference — together they form the complete chain of evidence for any transaction query.
bKash, Rocket and Bank Transfer each produce a transaction ID on their side. Copy or screenshot this immediately after the transfer confirms — it is the primary identifier our support team uses.
Inside your account, open the transaction history. Each entry shows a status label — pending, confirmed or failed. A confirmed status means the balance has moved; a pending status means the wallet confirmation has not yet reached us.
Compare the amount and timestamp on your wallet receipt against the entry in account history. If these fields do not match, do not attempt a second transfer — contact support with both references first.
Keep the wallet receipt screenshot, the ff1 transaction reference and the date and time of the transfer. These three pieces of information cover every scenario support is likely to ask about when resolving a query.
Account security on ff1 is built around a few consistent practices that you can verify yourself without relying on claims we cannot evidence here. Check the domain, keep your wallet details private and use the published support route whenever something looks wrong.
Always access your account through ff1. Bookmark the address directly. If a link takes you to a different domain before a login or deposit step, do not proceed — close it and return to the bookmarked address.
The bKash, Rocket or Bank Transfer details you register must belong to you. Accounts where the wallet owner name does not match the registered account name may have withdrawal requests held for review.
We never ask for identity documents, wallet PINs or OTPs through chat, email or social channels. Any request of that kind outside your signed-in account area is not from us — ignore it and report it through the support route.
If a transaction behaves unexpectedly — stuck on pending, amount differs, withdrawal not arriving — the account support route is the correct path. Have your wallet reference and ff1 transaction reference ready when you contact us.
These are the account banking questions we hear most often. If your question is not covered here, open the support route from inside your signed-in account for account-specific help.
bKash, Rocket and Bank Transfer are the payment routes configured for eligible Bangladesh accounts. The cashier shows only the methods currently active for your account type — if a method is missing, it may not be available for your region.
We do not publish a fixed window because bKash confirmation times depend on the wallet network. Your ff1 balance updates as soon as the bKash confirmation reaches us. Check transaction history and, if nothing appears after a reasonable wait, contact support with your bKash reference.
Keep the withdrawal reference number shown in your ff1 account history and the expected Rocket wallet number. Contact account support with both details. Do not submit a second withdrawal request for the same amount before the first one is resolved.
Certain activity levels or account conditions trigger a verification prompt. Open the prompted section in your account and follow the fields shown there. The specific documents or steps required depend on your account status — the in-account screen will tell you exactly what is needed.
Minimum amounts are displayed inside the cashier at the point you select a payment method. We do not publish fixed figures here because limits can vary by method and account type. Check the cashier fields for the current minimum shown for your account.
No. The wallet or bank account you register must be in your own name. If the registered wallet owner does not match your ff1 account name, withdrawal requests may be held for a manual review until the ownership is confirmed through the support route.