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This page sets out the legal framework that governs your use of ff1. Access to our platform and the services available on it depends on your local law and the eligible regions we serve — read these terms before you open or continue using your account.
ff1 operates under a policy framework that reflects the laws and regulations of the jurisdictions in which it is accessible. Whether or not the platform is available to you depends entirely on your local law and your region's eligibility status — we do not make blanket availability claims. When you create an account, you confirm that you are accessing the platform from a region where doing so is permitted under applicable local law. We hold account transaction records, including payment activity processed through bKash, Rocket or Bank Transfer, in line with our data retention schedule. These records are available for your review through the account transaction history section once you are signed in. Any dispute about a recorded transaction should be raised through the support route detailed further down this page. Our policy terms may be updated periodically; where a material change affects your rights or obligations, we will make the updated version available through the site before it takes effect. Continued use of the account after a policy update constitutes your acknowledgement of the revised terms. If any clause is unclear, contact our support team for a plain-language explanation before proceeding.
Not every aspect of your interaction with ff1 falls under the same clause. The table below distinguishes what this policy directly governs from what sits outside it, so you know exactly where to look for the terms that apply to each part of your account experience.
Your login credentials, identity verification steps and session management on ff1 fall within this policy. We hold the records associated with your account access and you can request a review of those records through the signed-in account area.
Payment activity processed through bKash, Rocket or Bank Transfer is recorded in your account transaction log. This policy covers how we store, retain and make those records available to you — it does not govern the payment provider's own terms.
Game content supplied by studios such as Habanero, PG Soft and Spadegaming is subject to those providers' own content licensing. Our policy covers your access to that content through the ff1 lobby, not the underlying studio agreements.
Links or integrations that direct you away from ff1 — including external payment apps or identity verification services — are governed by the third party's own terms. We are not responsible for content or practices outside our platform.
Your rights under this policy are real and actionable. You can review your full transaction history — including bKash, Rocket and Bank Transfer entries — directly from the account history tab once signed in. If a record appears incorrect, the correction process starts with a written request submitted through our support channel; include your account reference and the specific entry you are querying. You can also update the contact details held on your account — such as your email address or registered mobile number — from the account settings page. Where a change affects identity-linked fields, our team may ask for a short verification step before the update is applied. If you have a question about how a particular policy clause applies to your account, you can raise it without needing to take any other action first. We aim to respond to policy-related questions through the same support route used for all account queries, and we keep a record of every exchange.
Sign in and open the account history tab to see a full log of transactions, including entries for bKash, Rocket and Bank Transfer activity. No additional steps are needed to access this view.
Submit a correction request through the support channel with your account reference and the specific field you want updated. Identity-linked fields may require a short verification step before the change is applied.
You do not need to file a formal dispute to ask a question about this policy. Contact the support team directly and we will explain how the relevant clause applies to your account in plain terms.
If you need help navigating any part of this policy — from data retention to transaction records — open a support conversation. We keep a record of every exchange so your query has a traceable reference.
When a legal or policy question comes up, use one of the published contact routes below. We do not operate undisclosed channels, so everything goes through these paths. Include your account reference in any policy-related message — it keeps your query on record and speeds up the response.
Open the live chat widget from any page on ff1 while signed in. For policy and account-rights questions, this is the most direct route. Attach your account reference so we can pull the relevant record immediately.
Send policy queries by email to the address shown in the Contact section of your signed-in account area. Describe the specific clause or transaction in question and include your account reference for a traceable reply.
The Help Centre, accessible from the account menu, covers common policy questions including data retention, correction requests and eligibility. Review the published articles there before opening a new support conversation.
We handle account data with a clear retention schedule and limited internal access. Understanding where your information goes — and how long we keep it — is a practical part of knowing your rights on this platform.
We retain account records, including transaction logs for bKash, Rocket and Bank Transfer activity, for as long as required by our policy terms. You can request a summary of what we hold by contacting support with your account reference.
ff1 uses session cookies to maintain your signed-in state and to track site navigation for performance purposes. You can review and manage cookie preferences through the settings available in your browser.
Access to your account is protected by the login credentials you set at registration. If you suspect unauthorised access, change your password immediately through the account settings page and notify our support team.
To request a change to the personal data we hold — or to ask how a specific data point is used — contact the support team through the published email or live chat route. We record every such request for your reference.
These are the policy questions we hear most often. If your question is not here, use the live chat or email route to contact our support team directly.
Access depends on your local law and the region you are accessing from. We do not make a blanket eligibility statement. Review the eligibility section of our terms — available in the signed-in account area — to confirm whether your region qualifies under our current policy.
Sign in and open the account history tab. All recorded transactions — including those processed through bKash, Rocket and Bank Transfer — are listed there with dates and reference numbers. No separate request is needed to access this view.
We retain your account records for a period defined in our data retention policy, even after account closure. This is required for transaction audit purposes. Contact our support team via the published email route if you want a summary of what we hold after closure.
Yes. Submit a correction request through the live chat or email support route with your account reference and the specific field you need updated. Identity-linked details may need a short verification step before the change is applied.
Open a support conversation through live chat or email, include your account reference and the transaction reference shown in your account history. Providing both references allows us to locate the specific entry and respond with the relevant policy detail.
When a material policy change affects your rights or obligations, we publish the updated version on the site before it takes effect. We recommend checking this page periodically. Continuing to use your account after an update means you have acknowledged the revised terms.