App / Mobile
These terms set out how your ff1 account works — what we ask of you, what you can expect from us, and how access to sports markets, casino categories and your wallet is governed. Access to ff1 and its features depends on your local law and the eligible regions we serve.
By creating and using an ff1 account, you accept these terms in full. They govern every action you take on the platform — from opening the sportsbook to browsing casino categories, from adding funds via bKash or Rocket to requesting a Bank Transfer withdrawal. We write these terms to be clear and readable, not to bury obligations in dense legal language. That said, they are binding. If any part is unclear, reach out through our published support route before continuing. We update these terms when the platform changes in a material way. When that happens, we post the revised version here with the effective date visible at the top of the page. Continuing to use your account after that date means you accept the updated version. If you do not agree with a revision, you should stop using the account and contact support to discuss your options. Access to the platform and the features covered by these terms depends entirely on your local law and eligible regions — ff1 does not override or waive any local legal requirement. Wallet operations using bKash, Rocket or Bank Transfer are subject to the transaction rules shown inside your account at the time of each action.
Not everything connected to ff1 falls under a single policy document. These terms draw a clear line between what we govern directly and what sits outside our control. Understanding that boundary helps you know where to direct a question — and who is responsible for resolving it.
Login credentials, account settings, session management and eligibility checks all fall within these terms. Any restriction or suspension applied to your account is handled under the rules set out here.
Deposits made through bKash, Rocket or Bank Transfer, and any corresponding withdrawals, are governed by these terms alongside the specific limits and instructions displayed in your account at the time of the transaction.
The sports markets, casino categories, game lobby and promotional notices published on ff1 are covered by these terms. We control what we publish; we do not warrant the accuracy of odds or results from external data sources.
Game content from studios available in the lobby, external payment processors and linked services operate under their own terms. ff1 is not liable for the policies, performance or decisions of any third party you interact with through the platform.
These terms are not one-sided. You have specific, practical actions available to you at any point during your use of the ff1 account. Your transaction history is accessible from inside your account at any time — open the wallet section to see a full record of deposits and withdrawals, including the method used, whether bKash, Rocket or Bank Transfer. If any account detail is incorrect — name, contact email, linked payment method — you can update it through the account settings page, following the fields and verification steps shown there. Questions about how a specific term applies to your situation can be sent to our support team through the published contact route; we respond in the order requests are received. If you believe a transaction has been processed incorrectly, you can raise a formal query by providing the transaction reference visible in your wallet history. We will review the record and respond through the same channel you used to raise it.
Open the wallet section of your account to view every deposit and withdrawal with its method, date and status. This record is your primary reference for any query about payment activity.
Go to account settings to update your contact information or linked payment details. Follow the verification instructions shown on screen; changes take effect once the displayed confirmation step is complete.
If a specific clause is unclear or you need clarification on how a term applies to your account, contact support using the published route. Reference the relevant section so we can respond with the right detail.
For a transaction dispute, provide the reference number from your wallet history when you contact us. We review the account-level record and reply through the same channel you used to open the query.
If you have a question about these terms — or need to act on a right described in them — use one of the contact routes we publish on the site. We do not invent channels or operating hours here; only the routes visibly available on ff1 are listed below.
Open the chat widget visible on the ff1 site to send a message to our support team. Use this route for account access questions or to flag an urgent transaction issue with your bKash or Rocket wallet.
Send a detailed query to the support email address published on the contact page. Include your account reference and, for transaction queries, the payment method used — bKash, Rocket or Bank Transfer — along with the transaction reference.
The help section on ff1 contains answers to common terms-related questions. Check there first; it covers wallet rules, account eligibility and the steps for updating your details without needing to contact support directly.
We handle the data associated with your ff1 account according to the privacy policy published alongside these terms. Below are the four areas where our approach is most relevant to what you read in this document.
We keep account and transaction records for as long as required to operate the account and comply with applicable rules in the regions we serve. You can request a summary of the data we hold by contacting support through the published email route.
Cookies are used to maintain your session and remember account preferences across visits on mobile or desktop. The cookie notice at the bottom of the site lists the categories in use. You can manage browser-level cookie settings at any time.
Your account credentials are your responsibility under these terms. We ask you to keep login details private and not share access with others. If you suspect unauthorised access, contact support immediately using the live chat route.
To request a correction to personal data we hold, or to ask about the account closure process, send the request to our support email with your account reference. We respond in the order requests are received; no specific turnaround is implied.
Real questions from people who want to know exactly where they stand — answered plainly, without referring you somewhere else for a straight answer.
Yes. Every wallet transaction — whether you use bKash, Rocket or Bank Transfer — is covered by these terms. The specific limits and steps for each method are shown inside your account at the time of the transaction, and those instructions form part of the overall agreement.
We post the revised version on this page with the effective date shown at the top. If you continue using your account after that date, you have accepted the update. If you do not agree, stop using the account and contact us through the published support route to discuss your options.
Access depends on your local law and whether your region is eligible under the rules ff1 operates within. We do not make legal determinations on your behalf — check the eligibility notice in your account and consult your local rules if you are uncertain.
Open your wallet history, note the transaction reference number, then contact support via live chat or the published email address. Provide the reference and the payment method used. We review the account record and reply through the same channel you raised the query on.
Game content from studios available in the lobby — including Habanero, PG Soft and others listed in the lobby — operates under each studio's own terms alongside ours. ff1 is not responsible for the individual policies of third-party content providers whose titles appear in the casino section.
Send a request to the support email address published on the site. Include your account reference in the message. We will provide a summary of the data we hold in line with the retention rules described in our privacy policy, which is published separately on ff1.